Master Linux Egypt –  Red Hat Global Learning Services
Terms and Conditions:
Master Linux  Training Courses:

1. Booking

Places on Scheduled Training courses and onsite events may be reserved by completing an online
Registration Form found on www.masterlinux.net/registration and submitting it to Master Linux via email, or by phone, or any other method. Once course places or onsite events are reserved, the places and event dates will be kept open for 5 working days, pending receipt of written confirmation via a booking form and receipt of Purchase Order, cheque or cash.
Should this confirmation and payment detail not be received within 3 working days, Master Linux  reserves the right to offer that place or event dates to another delegate without further notice.

2. Payment and Pricing:

Payment of the course fee, without taxes, should be received by Master Linux  3 working days
before the commencement of the course or within 30 days of the invoice date, which ever is the earliest.
Non-receipt of payment will result in non-admittance to the training course.
If the course place is booked less than 3 working days before the course commences, the course fee must
be paid at the time of booking , by cheque, cash or by Bank Transfer.

3. Cancellation

Refunds for cancellations will be given if notice in writing is received by Master Linux  more than  3 working days before the course commencement date, otherwise Master Linux  will be entitled to a cancellation fee equivalent to the course fee.
Prices are as quoted by Master Linux  at the time of booking. Master Linux  reserves the right to alter course prices without notice.

4. Transfers and Substitutions:

Transfers may be made , either to the same course at a later date or to another course of equal standard
or value , if notice in writing is received by Master Linux  more than 5 working days before the course
commencement date, otherwise Master Linux  will be entitled to a cancellation fee equivalent to the course fee. The substituted course must be running within 3 months of the original course. An administration fee of  EGP 250 will be charged for each transfer.
Substitutions can be made at no charge provided the substitute meets all prerequisites and Master Linux  is informed in writing prior to course commencement. If any paperwork has been sent out to the client, it is the responsibility of the client to ensure that the new delegate receives the required information.
It is the responsibility of the customer to ensure that the substitute delegate meets the stated course
prerequisites. Failure to attend without notice will be treated as a cancellation and the full course fee will be due to Master Linux .

5. Rescheduling by Master Linux :

In the event that it is necessary for Master Linux  to reschedule a course upon which a booking has been
made, Master Linux 's liability will be limited to a refund of the fees paid if the rescheduled dates are not
convenient to the customer. Master Linux  reserves the right to change the course location. Master Linux  will inform the customer of any changes not less than 2 working days prior to the start of the course. If notice cannot be given , for example in the case of indisposition of the instructor or other circumstances outside Master Linux 's control, Master Linux  will aim to resolve such a situation within reasonable time but will not be liable for any failure to do so. Master Linux 's liability will be restricted to a refund of any course fees paid.

6. Prerequisites:

It is the client's responsibility, having referred to relevant Master Linux  course information, to ensure the
course is suitable for the student's requirements and that the student meets any stated prerequisites.
Master Linux  will deliver the course with reasonable care and skill but accepts no liability in the event that the content of the course does not meet the client's or the student's requirements.

7. Copyright:

It is acknowledged that all intellectual property rights , including copyright, patents, design rights and
know-how in or relating to the course or course materials that are provided, or made available in
connection with the delivered course, remain the sole property of Red Hat Inc (In case of Red Hat Training ) , and for Master Linux (In case of Local course Training).

8. General:

Terms and conditions are deemed to have been accepted by the client once a confirmed booking has
been received by Master Linux .

Customer-specific Courses:

Where a course is provided as a customer-specific course (on-site or hosted by Master Linux  at a Master Linux  training center ) the terms and conditions already stated above shall apply as appropriate. The following clauses are also applicable.
Refunds for cancellation of a customer-specific event will be given if notice in writing is received by
Master Linux  at least 5 working days before the course commencement date, otherwise Master Linux  will be entitled to a cancellation fee equivalent to the course fee plus any expenses already incurred.
The content, timing and venue of a customer-specific event will be agreed by Master Linux  and if run at the customer site, all necessary equipment, hardware and software, resources and facilities will, at the
customer's expense, be provided in accordance with Master Linux 's stated minimum requirements which will be supplied in advance of the event. Customer-specific event course prices The price of a customer-specific event is as quoted by Master Linux  in writing prior to confirmation. Master Linux  instructor expenses are not included and are charged to the customer on an as-incurred basis. Any customization of course materials or development required will be charged additionally. Prices will be agreed prior to work commencing. Master Linux  may refuse to run or may terminate a customer-specific event if the prior agreed equipment, facilities or level of delegate knowledge is insufficient to run the course to the required standard. Master Linux  may prorate the course fees but will be under no obligation to do so. Any instructor expenses incurred will be charged additionally.